Processing takes up to 2-3 business days with an additional 2 -3 business days for shipping. After receiving tracking number via email, the shipping activity will be visible after 24 hours.
Unfortunately due to high volume of orders, once order has been placed and completed with payment you will not be able to change order, please review our return/refund policy.
We do not issue refund on orders that have completed payments and shipped. Orders may be returned at purchaser own shipping expense if product is still in brand new condition, packaging must be unopened , unaltered, unworn, and undamaged. All tags and packaging must be included with items. If Elegacy locks are being returned the tie around hair bundle must be untouched. ( we will not accept any merchandise that has been used in any form which includes brushed, combed, picked out, or washed). Store credit will be provided via gift card if the above conditions are meet and mechandise has been returned within 7 business days after purchase was received.
All promotions and current deals/sales will require a valid promo code.
Please make sure all the information entered at checkout is correct. Always double check name and shipping address.
If customers have questions, wehave answers. Please feel free to email us about any questions or concerns at firstname.lastname@example.org or connect with us via the contact us tab.